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Customer Support

Welcome to Meridian4 Support

For an optimal gaming experience, be sure to update your computer with the latest drivers and system updates. Some of the most popular hardware and system software companies are listed below.

Be sure to check your PC manufacturer's Web site for additional updates and drivers.

ATI Technologies® - www.ati.com
Creative® - www.creative.com
nVIDIA® - www.nvidia.com
Intel ® - www.intel.com
Microsoft® DirectX® - www.microsoft.com/windows/directx
Windows® - windowsupdate.microsoft.com

If the problem continues after updating your system, or if you require help identifying specific hardware components, please send the following information:

  • What steps are resulting in the problem exactly? Be as specific as possible.
  • Can you confirm that there were no other programs running when you launched the game (Outlook, MSN messenger, etc...)?
  • Where did you purchase the game?

Please attach your dxdiag file to the email. You can get to your dxdiag by following these steps:

  1. Click on Start
  2. Select Run
  3. Type "dxdiag" (without quotes)
  4. Select Enter
  5. Save and email the file to support (at) meridian4 (dot) com
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